PayPal to simplify its user agreement
Published September 29th, 2006
The online-payment service PayPal will simplify its user agreement and better inform users about fraud protection under an agreement announced Thursday with 28 state attorneys general.
PayPal said it already has removed links from its user agreement to make the document easier for people to read and print. During the payment process, PayPal now explains how the company protects customers against fraud — for example, when a seller fails to deliver merchandise paid for via PayPal — and what protections apply to their transaction.
PayPal enables individuals and businesses around the globe to send and receive money online. In 2005, users moved $27.5 billion through the money transmitter.
The New Jersey Attorney General’s Office said it has received 30 complaints about how PayPal remedies billing disputes.
